PROCEDURE TO UPGRADE ALERTDISPATCHER
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Step 1: Preparation

1. Ensure you have the original installer CD or installer file.
2. Download the new version installer.
3. Ensure you have the "Software Activation Code" (found in the CDROM or sent to you by email) and access to the email address used to activate the software.  If you are unsure which email address is used, you may request for the registration key by email using AlertDispatcher Client -> Help/Registration -> Register Software.  The key will be sent to email address recorded in the registration database.
4. Internet access to access your email account and download the registration key for the new version.  This key must be copied to the server.

Step 2: Backup existing files (exe, configuration and database)

1. Go to Windows Services Manager, stop all services starting with "AlertDispatcher" or "SMSDispatcher".
2. Backup the entire folder and contents of AlertDispatcher or SMSDispatcher, e.g. "c:\program files\alertdispatcher\" to "c:\program files\alertdispatcher-copy-12-6-2012\"

Step 3: Upgrade to new version

1. Download the new installer.
2. Run the new version installer (there is no need to uninstall the existing software, the new installer will automatically detect and upgrade the existing installation).
3. Run AlertDispatcher Client - at this point, you may be asked to upgrade your license.  To upgrade for license, go to AlertDispatcher Client -> Help/Registration -> Register Software.
4. After successfully applying the new license, restart AlertDispatcher services and check that the all SMS features you are using are working in the new version.

Step 4: Restore to previous version (this step should be used only if you need to restore to the previous version before upgrading).

1. Uninstall existing version (you can do that from the Windows start program menu).
2. Run original installer.
3. Go to Windows Services Manager, stop all services starting with "AlertDispatcher" or "SMSDispatcher".
4. Restore the backup folder which you create at Step 1, part 2.
5. Run AlertDispatcher Client, if the client shows "evaluation" or "expired", you will need to obtain the registration key using AlertDispatcher Client -> Help/Registration -> Register Software.
5. Go to Windows Services Manager, restart the previously stopped services.
6. Check that the SMS features you are using work.

